At Recharge Renewable, we are committed to providing high-quality products and services. If you are unhappy with any part of your experience, we want to hear from you. Our complaints process is designed to be fair, transparent and easy to follow, ensuring your concern is reviewed promptly and resolved as quickly as possible. We value your feedback and use it to continually improve our service.
Your experience matters to us. If something hasn’t gone as expected, please let us know. We’ll listen, work with you to understand the issue, and do our best to put things right. Our complaints process is straightforward and transparent, and we aim to resolve all concerns quickly and fairly.
Complaint Policy
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.